Service and Support.
Repair, preventive care and IT support in one place, so your presses and the workflow behind them keep producing.
Fewer Stops, Faster Fixes
Troubleshooting and Repair
Technicians diagnose the real cause of jams, banding, noise and error codes, not only the symptom.
Preventive Maintenance
Scheduled cleaning, inspection and replacement of wear parts before they fail.
Annual Maintenance Contracts
Planned visits and agreed service terms so costs and response are predictable.
Refurbishment
Used machines restored to reliable working order.
RIP and Workflow Software
Installation, configuration and tuning of the software that drives your presses.
Servers, Storage and Networks
Print servers and stable connections between presses, servers and workstations.
Updates and Backups
Software updates and backups handled on a plan.
Remote and On-Site Help
Quick answers by phone or message, and a visit when it is needed.
What a Service Call Looks Like
- You report the problemCall or message us with the machine model and what is happening.
- We diagnoseRemote questions first, then an on-site check when needed.
- We repair or fixParts replaced, settings corrected, software and network issues resolved.
- Test and reportTest prints, then a short note of what was done and what to watch.
Questions, Answered.
What Is an Annual Maintenance Contract?
It is an agreement for planned preventive visits and agreed service terms for a year, so you know what support costs and what to expect.
What Does Preventive Maintenance Involve?
Cleaning, inspection, calibration checks and replacing parts that are close to the end of their life, on a schedule that suits how hard you run the machine.
How Fast Can You Respond?
Response time depends on your location and your contract. Ask us for the terms that apply to you.
Do You Repair Machines You Did Not Sell?
Send us the make and model and a short description of the fault. We will tell you whether we can support it.
What Is a RIP?
A RIP, or raster image processor, converts your design files into the data a press prints. It controls color conversion, screening and job queues.
Can You Set Up a New Press on My Network?
Yes. We configure the press, the RIP or workflow software and the network connections, then test with real jobs.
Can IT Support Be Part of a Maintenance Contract?
It can. Tell us what you run and we will include the right level of support in your quote.
More from Spectre Digital
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